The Outcome-Oriented Academy

Aviation Quality Management & Auditing

6-Week Instructor-Led Online Course

In-house Presentation and Blended Learning Options for Organizations


Any organisation wanting to conduct business in the Civil Aviation Industry, whether that be in the Design, Production, Operations, Continuing Airworthiness Management or Maintenance field are required to have a “Quality Management System”(QMS). Whilst this is necessary if these organisations want to gain the applicable organisation approval from their Regulatory Authority it also makes incredibly good business sense. A functioning and “fit for purpose” QMS is a fantastic business/management tool for measuring the operating health of the organisation.

Led by Tony Heather, C.Eng, FRAeS

tonyTony started his aviation career in September 1970 when he began a Technician Apprenticeship with British European Airways (now BA). On completing his apprenticeship and college qualifications he worked at Heathrow, for BA, in the Line Maintenance on aircraft such as Viscount, Vanguard, Trident, BAC 1-11 and L1011. After a period of time he took up employment with Saudi Arabian Airlines in Jeddah before leaving to join the UK Civil Aviation Authority (CAA) as an Airworthiness Surveyor in 1989.

As an Airworthiness Surveyor he was involved in the auditing of the whole spectrum of the aviation industry from internal audits of the CAA to external audits of approved organisations and other Regulatory Authorities. He has also acted as an Audit Team Leader for airworthiness safety issues.

During his career with CAA he was responsible for the project management of several significant safety initiatives and new regulation implementations. Tony was the project manager for the UK implementation of EASA Part M Subpart I as well as being the UK representative on the EASA Part M Panel of Experts. He was also the EASA Rule-drafting Chairman for the Electrical Wiring Interconnection System (EWIS) Certification and Continuing Airworthiness requirements (EASA Certification Specification – CS 25 Subpart H, Part M and Part 145). Amongst the other CAA Safety Initiatives, he also involved in project management for issues concerning Fuel Tank Safety, Flight Data Recorders, Field Loadable Software and In-flight Entertainment Systems.

In 2009 Tony took early retirement from CAA to start his own Airworthiness and Regulation Compliance Consultancy Company. He is now the Co-director of VR Aviation Safety Partnership Ltd. The company, based in the East Midlands of the UK, has a wide portfolio of domestic and global based clients. Tony is a Fellow of the Royal Aeronautical Society (FRAeS) and a Chartered Engineer (CEng.); he also holds an EASA Part 66 A1, B1, B2 and C Maintenance Engineers Licence and a FAA A&P License. He is also a committee member for the Royal Aeronautical Society’s Airworthiness and Maintenance Group.

Top 5 Reasons Why You Should Attend This Unique Course.

  • Get up to 2 hours of Personal Instructor feedback / interaction over 6 weeks

  • Online, In-house and Blended Learning Delivery Options

  • Proven course with High Ratings from past participants

  • Gain Hard Copy Certificate of Completion by Courier

  • Weekly Activities, Q&A Forums and Exercises for Maximum Retention of Knowledge

  • Quality Managers
  • Quality Auditors
  • Internal Auditors
  • Compliance Officers
  • Quality Controllers

  • Safety Managers
  • Risk Managers
  • Airworthiness Managers
  • SMS Managers
  • Surveillance Officers

  • Engineering Managers
  • Technical Services Managers
  • Maintenance Managers
  • Airworthiness Inspectors
  • CAMO Managers

  • Operations Managers
  • MRO Professionals
  • Production Planners
  • Quality Inspectors
  • Technical Records Managers

This course will introduce you to all the necessary aspects of a Quality Management System, within the Aviation Industry, as well as how to perform an integral role within it. It will provide you with what constitutes industry "best practice" to prepare for and undertake an audit, to properly analyse any audit findings and to effectively identify appropriate corrective/preventative actions.

Week 1:

Presentation 1 – Introductions/Definitions

This module will provide the “lead-in” to the subject. Attendees will also be provided with some necessary definitions and a small potted history of why we should have a QMS.

Presentation 2 – Regulations/Standards

Depending on where you are in the world there will be regulations and underpinning, or recognised, standards that you will be required to know and comply with, i.e., ICAO standards and recommended practices (SARPs), Aviation Regulations (e.g. EASA and FAA), international standards (e.g. ISO 9001, EN9100 for Europe and AS9100 for US).

Week 2:

Presentation 3 – Quality Management System

Every QMS must have clearly identified accountabilities, lines of responsibility, published objectives and assigned personnel. The QMS should also have an up-to-date operating manual that should include a comprehensive audit plan/schedule.

Presentation 4 – Auditing Procedures

In order to ensure every audit is conducted consistently it is necessary to proceduralise the activity, for example: methodology, data collection, finding identification and initial containment of the finding.

Week 3:

Presentation 5 – Auditing Techniques

It is imperative that everybody involved with QMS is trained to perform industry best practice auditing techniques with regards to conducting an audit, preparing for an audit

Presentation 6 – Audit Findings

Once there are clearly identified findings these will need to be handled effectively and efficiently, i.e: problem definition, root cause analysis, corrective action determination, corrective action implementation, preventative action identification and implementation, and after a predetermined period, a review conducted to see that the finding has been adequately dealt with before formal close out of the finding.

Week 4: Exercises

Exercise 1 – The production of a Flowchart Procedure
Exercise 2 – The production of Audit “High Level Checklist” and “ Low Level Questions”

Week 5: Exercises

Exercise 3 – Using the Case Study – Construct a “Problem Definition”information.
Exercise 4 – Using the Case Study – Perform a “Root Cause Analysis”

Week 6: Exercises

Exercise 5 – Using the Case Study – Identify effective “Preventative Actions”

Group Discounts and Early Bird Discounts are Available!

What the Past Participants Say About Our Courses?

The new ideologies brought up and applicability. Many Thanks to Paul for his great work!
Stephane Landry
Seaplane Pilot / Jet Ops, Dubai
It was nice to see some other perspectives and refresh some concepts.
Caio Rosante Garcia
Captain / Azul Brazilian Airlines, Brazil
I would like to thank Outcomy team for maintaining a cordial relationship with the participants.
Raman Giridhar
Licensed Aircraft Engineer / Air Canada Jazz, Canada
I liked the interaction between the participants since it allows to draw from others’ experiences.
Erika LaCour-Loyd
Lead Engineer – Reliability Engineering / American Airlines, USA
The course got me thinking and it was nice to see how others do things around the world.
Jo-Anne Fletcher
Airworthiness Assistant / Flybe, United Kingdom
I like the way in which the course was organized and I could participate at my convenience.
Boril Yonchev
Planning & Engineering Department / Lufthansa Technik Sofia Ltd., Bulgaria
Very good "Case Studies", since they helped directly apply the learning.
Maurizio Tomassi
Planning & Continuous Airworthiness Surveillance Manager / INAER Aviation Italia

24x7 Learning Anywhere. Anytime. Flexible and Convenient. No time off from work.

Thousands of Learners representing 300 Clients in 100 Countries have Attended these Courses.

Leslie Munnings, Bahamas Air, Past Participant

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