The Outcome-Oriented Academy

Cancellation and Refund Policy

Administration: Enrollment and Payment Processing related activities of all published courses are administered by Exucate Limited (CR No. 2059564), No. 5, 17/F Bonham Trade Centre, 50 Bonham Strand, Sheung Wan, Hong Kong

Confirmation: Following the submission of the enrollment request, you will receive a confirmation of enrollment.

Invoicing: The confirmation note will be followed by an invoice or credit card link for processing the payment.

Taxes: The published course fees are net, exclusive of all local taxes applicable for the participant.

Payment: Payment must be received by Exucate Limited, in full and in cleared funds, by the due date set out on the invoice or at least one day before the start of the Course, whichever is sooner. Exucate Limited reserves the right to refuse participation, if payment is not received on time.

Participant Cancellation Policy/Refunds: If you are unable to participate after completing the enrollment process, you can nominate a substitute participant in your place. If this is not possible, any applicable bank charges will be payable and the refund will be issued less bank charges. Refund/Cancellation Requests must be received in writing by mail within 14 days of the course start date. Enrollments cancelled 14 days after the starting date of the course must be paid in full. Non-payments & non-attendance does not constitute cancellation.

Course Cancellation/Reschedule: Exucate Limited reserves the right to cancel or change the dates of the Course. Exucate Limited may offer you the option of participating in another schedule of the same course. If you choose not to participate in another schedule or if Exucate Limited does not have another schedule available, then you will (as your sole remedy) be entitled to receive either a credit note or full refund in respect of the fees received from you by Exucate Limited.

Course Feature Alterations: While every reasonable effort will be made to adhere to the advertised package, Exucate Limited reserves the right to change or omit course features or alternate offers shall be made.

Intellectual Property: Intellectual property rights of all knowledge created or distributed in connection with this course is expressly reserved with Exucate Limited, and any unauthorized duplication, publication and distribution is prohibited.

Limitation of Liability: Exucate Limited’s liability for losses you suffer as a result of Exucate Limited breaching this Agreement or otherwise in connection with the Course are limited to the fees paid by you to Exucate Limited. In addition, Exucate Limited shall not be liable for any indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by Exucate Limited.